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Last updated: June 6, 2026

VanillaNodes Terms of Service

These Terms of Service ("Terms") govern your access to and use of the game-server hosting services offered under the brand "VanillaNodes" through the website vanillanodes.com (the "Site"). The services are operated by VanillaNodes ("VanillaNodes," "we," "us," or "our"). By creating an account, purchasing, or using any service we provide, you ("you," "your," "the customer") agree to be bound by these Terms. If you do not agree, do not use the services.

These Terms incorporate by reference our Privacy Policy and our Acceptable Use Policy (Section 9 below). VanillaNodes shares ownership and operation with the sister brand "AcidNodes"; these Terms apply only to services purchased under the VanillaNodes brand.

1. Definitions and Acceptance

1.1 "Service" means any product you rent, purchase, or otherwise obtain from us, including game-server hosting, storage, add-ons, account credit, and any related features.

1.2 "Account" means the client account you register to order and manage Services.

1.3 By placing an order or using any Service, you confirm that you have read, understood, and accepted these Terms in full. Purchasing a Service constitutes acceptance.

1.4 You also agree to comply with the end-user license agreement, terms of service, and usage guidelines of any game publisher whose software you run on a Service (for example, the publisher of Valheim or any other supported title). Where a game requires it, you authorize us to accept such terms on your behalf solely to provision the Service.

1.5 If you have questions about any part of these Terms, contact us at [email protected] before purchasing.

2. Eligibility and Accounts

2.1 You must be at least 13 years old to use the Services. If you are between 13 and 17, you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2.2 You agree to provide accurate, current, and complete information when registering and to keep that information up to date.

2.3 You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account, whether or not authorized by you. You must notify us promptly at [email protected] if you suspect any unauthorized access to or breach of your Account.

2.4 You may not share your Account or transfer it to another person without our prior written consent. Because Account sharing is prohibited, any use of your Service is attributed to you.

3. Provision of Services

3.1 Your Service is activated only after we receive your first payment in full.

3.2 We provide the Services on a best-effort basis. We may perform scheduled or emergency maintenance, and we may modify, suspend, or discontinue any Service or feature for operational, legal, security, or technical reasons. Where reasonably practicable, we will give advance notice of planned maintenance that is expected to cause material interruption.

3.3 We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. See Section 11 (Service Availability), Section 12 (Disclaimer of Warranties), and Section 13 (Limitation of Liability).

3.4 Any resources described as "unlimited" or "unmetered" are subject to fair and reasonable use. We may require you to reduce or delete excessive files (for example, oversized logs) and may take action against usage that degrades performance for you or for other customers.

4. Fees, Billing, and Renewals

4.1 Pricing and payment. You agree to pay all fees for your Services at the prices in effect when you order or renew. All payments are processed by our third-party payment processor, Stripe. We do not collect, process, or store your full card details; payment-card data is handled by Stripe under its own terms and security standards.

4.2 Renewals. Unless you cancel, recurring Services renew automatically at the end of each billing period, and you authorize us (through Stripe) to charge your payment method for each renewal. It is your responsibility to cancel any recurring or subscription billing you no longer want before the next renewal date.

4.3 Taxes. Stated prices may exclude applicable taxes. You are responsible for any taxes, levies, or duties associated with your purchase, other than taxes based on our net income.

4.4 Price changes. We may change our prices from time to time. Price changes will not affect the current paid billing period and will take effect on your next renewal. We will provide reasonable advance notice of any increase; if you do not accept it, you may cancel before it takes effect.

4.5 Non-payment. If a renewal payment fails or a Service is not paid by its due date, we may apply a short grace period of 3 days, after which the Service may be suspended. If the Service remains unpaid for 14 days, we may terminate it and permanently delete all associated data and files.

4.6 Account credit. Any account credit is non-refundable and may not be withdrawn or converted to cash. Credit may only be applied toward Services.

5. Refunds

5.1 Money-back guarantee. We offer a 72-hour money-back guarantee on your first order of a new Service, measured from the time the Service is created in our system. This guarantee applies once per customer and does not apply to renewals.

5.2 Non-refundable items. Except as required by applicable law or expressly stated above, the following are non-refundable: renewal payments; account credit and gift cards; one-time setup, configuration, or installation add-ons once fulfilled; and any item marked non-refundable at the time of purchase.

5.3 How to request. Refund requests must be submitted through a support ticket within the applicable window. We may issue approved refunds as account credit or to the original payment method at our discretion. Issuing a refund terminates the related Service.

5.4 Discretionary refunds. Outside any stated guarantee window, refunds are provided at our sole discretion.

5.5 Nothing in this Section limits any non-waivable statutory refund or withdrawal rights you may have as a consumer under applicable law.

6. Chargebacks and Payment Disputes

6.1 If you have a billing concern, contact us at [email protected] first. We will work in good faith to resolve legitimate issues.

6.2 Filing a chargeback or payment dispute with your bank or card issuer will result in immediate termination of your Account and all associated Services, and the permanent deletion of related data. You also forfeit any standard refund rights, after which any refund is at our sole discretion. We reserve the right to contest invalid chargebacks with supporting evidence and to recover the resulting fees and reasonable costs.

7. Cancellations

7.1 You may cancel a Service at any time through your client area or by contacting support. Cancellation takes effect at the end of the current billing period.

7.2 Cancellation is not the same as a refund request. To request a refund, you must follow Section 5 separately and within the applicable window.

7.3 If you pay through an external recurring method, you are responsible for cancelling that recurring authorization. We are not responsible for charges arising from a subscription you fail to cancel on the payment provider's side.

8. Backups and Data Responsibility

8.1 Any backup functionality we provide is offered on a best-effort basis only and is not guaranteed. We do not warrant that backups will be available, complete, accurate, or recoverable.

8.2 You are solely responsible for maintaining your own independent backups of all your data, including game world saves, configurations, and any other content stored on your Service. We strongly recommend keeping current copies on storage outside of VanillaNodes.

8.3 To the maximum extent permitted by law, we are not liable for any loss, corruption, deletion, or inaccessibility of data, however caused. See Section 13 (Limitation of Liability).

9. Acceptable Use Policy

9.1 You are responsible for all activity on your Service, including the conduct of any players, end-users, or third parties you allow to access it. A violation by anyone using your Service is treated as a violation by you.

9.2 You must use the Services lawfully and in compliance with these Terms. You must comply with the laws of the United States and of your country of residence.

9.3 Prohibited content and conduct. You may not use the Services to host, store, transmit, or facilitate any of the following:

9.4 Prohibited technical activity. You may not use the Services to:

9.5 Enforcement. We may investigate suspected violations and, at our discretion and without obligation to provide prior notice, issue a warning, throttle resources, remove content, suspend, or terminate any Service or Account for any violation of this Section. Where a violation involves serious harm, illegality, or risk to others, we may act immediately and without refund. We may report illegal activity to, and cooperate with, law enforcement and affected third parties.

9.6 Abuse reports. Reports of abuse may be sent to [email protected]. We may forward complaints concerning your Service to you for prompt action and may suspend the Service pending resolution.

9.7 Vanilla-only — no modifications. The Services are strictly vanilla. You may not install, upload, side-load, or run game mods, plugins, mod loaders, custom code, or modified server binaries, and you may not attempt to circumvent the no-mods policy by any means. This is not an arbitrary rule: keeping every server unmodified keeps resource usage light and predictable, which is how we ensure each customer reliably receives the CPU, memory, and performance they pay for, and is protected from the resource contention ("noisy neighbors") common on hosts that permit heavy modpacks. Attempting to install, load, or circumvent mods is a material breach of these Terms and may result in immediate suspension or termination of the affected Service without refund.

10. Intellectual Property

10.1 You retain ownership of the content and data you upload to or create on your Service. You grant us a limited, non-exclusive license to host, store, copy, transmit, and process that content solely to provide and maintain the Services and to comply with law.

10.2 The Site, our software, branding, and all related materials are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works from them except as expressly permitted.

10.3 You represent and warrant that you have all rights necessary to use and store the content you place on your Service and that doing so does not violate any law or third-party right.

11. Service Availability

11.1 We aim to provide reliable Services but we do not provide a guaranteed uptime commitment. Availability is provided on a commercially reasonable, best-effort basis. Any DDoS mitigation we provide is best-effort only.

11.2 If any service-level commitment is offered for a particular Service (whether in these Terms, a product description, or a separate document), then to the maximum extent permitted by law, service credits are the sole and exclusive remedy for any failure to meet that commitment.

11.3 Service credits, where applicable, are calculated as a pro-rata credit for the qualifying downtime, are applied only as account credit (never cash), and are capped at 100% of the affected Service's monthly fee for the month in which the downtime occurred. Credit claims must be submitted by the Account owner via a support ticket within 7 days of the relevant event, and approval is at our discretion based on our own monitoring and logs.

11.4 Any availability commitment excludes, and no credit is due for, downtime arising from: scheduled or announced maintenance; emergency maintenance; game-server software, plugin, mod, or configuration faults; issues caused by you, your players, or third-party files, scripts, or content; resource exhaustion within your allocation (CPU, RAM, disk, or network); suspensions or terminations under these Terms; and any event beyond our reasonable control (Section 17).

12. Disclaimer of Warranties

12.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

12.2 We do not warrant that the Services will be uninterrupted, secure, error-free, free of harmful components, or that any defect will be corrected, or that the Services will meet your requirements or produce any particular result.

12.3 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

13.1 Exclusion of indirect damages. To the maximum extent permitted by applicable law, in no event will VanillaNodes, VanillaNodes, or its owners, members, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or relating to the Services or these Terms, whether based in contract, tort (including negligence), strict liability, or any other theory, and even if we have been advised of the possibility of such damages.

13.2 Liability cap. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total fees you actually paid to us for the affected Service during the 3 months immediately preceding the event giving rise to the claim.

13.3 Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or for any other liability that may not lawfully be limited.

13.4 You acknowledge that the fees we charge reflect this allocation of risk and that these limitations are an essential basis of the agreement between us.

14. Indemnification

You agree to defend, indemnify, and hold harmless VanillaNodes, VanillaNodes, and its owners, members, officers, employees, and agents from and against any claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) content you host, store, or transmit; (c) your violation of these Terms or any applicable law; or (d) your infringement of any third-party right. This obligation survives termination of your Account. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate.

15. Suspension and Termination

15.1 We may suspend or terminate any Service or Account, with or without notice, for: non-payment; violation of these Terms or the Acceptable Use Policy; conduct that poses a security risk or harm to us, our infrastructure, or others; a chargeback or payment dispute; abusive conduct toward our staff; or where required by law.

15.2 For serious violations, we may act immediately and without refund.

15.3 Either party may terminate a Service in accordance with the cancellation and billing provisions of these Terms.

15.4 Upon termination, your right to use the affected Service ends, and we may permanently delete all associated data and files. Any fees owed at termination remain payable. Provisions that by their nature should survive termination (including Sections 8, 12, 13, 14, 16, and 18) will survive.

16. Governing Law and Dispute Resolution

16.1 These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2 Informal resolution. Before filing any formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

16.3 Venue. Subject to Section 16.2, you agree that any dispute that is not resolved informally will be brought exclusively in the state and federal courts located in Virginia, USA, and you consent to the personal jurisdiction of those courts.

16.4 Time limit. To the extent permitted by law, any claim arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim arose, or it is permanently barred.

16.5 Nothing in this Section deprives you of any mandatory consumer-protection rights available to you under the law of your place of residence.

17. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or network failures, internet or hosting-provider outages, denial-of-service attacks, or the failure of any third-party supplier.

18. General Provisions

18.1 Entire agreement. These Terms, together with the Privacy Policy and any product-specific terms, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements on the subject.

18.2 Changes to these Terms. We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date and, where changes are material, take reasonable steps to notify you (for example, by email or a notice in your client area). Changes take effect when posted, and your continued use of the Services after that constitutes acceptance. If you do not agree to a change, your remedy is to stop using and cancel the Services.

18.3 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be enforced to the maximum extent permitted by law.

18.4 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

18.5 Assignment. You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

18.6 No third-party beneficiaries. These Terms do not create any rights for any person other than you and us.

18.7 Notices. We may provide notices to you by email or through your client area. You may contact us as set out below.

19. Contact

Resource Guarantee (No Overselling)

Every server includes a fixed allocation of memory (RAM) stated on its plan. That allocation is dedicated to your server: it is enforced as a hard container limit on the host machine and is never shared with, pooled across, or oversold to other customers. We cap the number of servers on each physical machine and stop selling on a machine once its cap is reached. If we ever cannot honor a stated allocation, you are entitled to a full refund of the affected billing period.

72-Hour Refund

If within 72 hours of your first purchase of a server you find it is not as described — the stated hardware, the stated dedicated resources, or a server that does not function — contact support and we will refund the purchase in full. One message is enough; no retention process, no exit interview. This applies to your first server purchase per game and does not limit any statutory rights.

By using the VanillaNodes Services, you acknowledge that you have read and agree to these Terms of Service.